Returns & Exchanges

At Outdoor Research, we stand behind the quality of our gear and offer a hassle-free 60-day return policy for all unworn items in their original packaging. We want to ensure you have the right equipment for your next adventure, so we make the exchange and refund process as seamless as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the pre-paid UPS shipping label provided at the end of the return request process.

3

Pack Your Gear

Place the items in their original packaging, include the packing slip, and securely seal the box before attaching the return label.

4

Ship and Track

Drop off your package at any authorized UPS location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing