Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the status of my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 60-day return policy for items in new, unworn condition with original tags attached. Returns can be initiated through our online portal for a quick processing experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I care for my technical outerwear?

To maintain the performance of your gear, we recommend machine washing in cold water with a technical detergent and tumble drying on low heat to reactivate the DWR coating.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

Does Outdoor Research offer a warranty?

Yes, we stand behind our products with the Infinite Guarantee. If our gear fails to perform as it should, we will replace it, no matter how much time has passed.